Reputation Management

The MONSTER Reputation Management Software

 

Customer reviews is an important part of your online reputation. One misfortunate that some of our clients see is when their customers leave less than glowing reviews. The MONSTER Reputation Management software can help you garner more positive reviews on any site and can handle unfavorable reviews of your business or event.

Gain More Customer Reviews

From your email footer, thank you page, or email list—one code snippet can allow you to collect reviews from anywhere. Customers that give you a 4 or 5-star rating will give you a great review on any site you choose. Occasionally, you may receive a negative review which will prompt them to send you a private message—giving you an opportunity to resolve the issue.

Get Reviews On Top-Tier Sites

 Our review platform allows you to custom select which site (s) you want to use to share your positive reviews. We have over 50 sites to choose from, such as Yelp, Facebook, and Google.

Prevent Negative Reviews

Most unflattering reviews are preventable misunderstandings. Our system pre-qualifies reviewers with our 5-star rating system, customers who leave a negative review will receive a form to express their grievances. This gives you the opportunity to resolve the issue before they leave a public review.

We’ll Monitor Your Online Reputation

 

Your online reputation is important to your business. Our reputation monitoring software will monitor reviews left anywhere on the internet. This approach allows you to see what your customers or clients are saying—giving you an opportunity to respond.

White Label Reporting

 Our MONSTER STARS service will generate white label reports. These reports are great resources to give to your clients or insert as a web-based form. These reports will tackle topics, such as:

  • Overall average rating
  • Rating and review volume distribution
  • Aggregate reviews and ratings

These reports will also address individual review details which will give you an opportunity to address any concerns or restructure policy if deemed necessary.

Automatic Social Media Posts

 Social media has become the backbone of the online marketing strategy. Our system will auto-post your positive reviews, which will build a strong rapport with current and potential clients. The MONSTER software will allow you to hook up all of your social media accounts and set a rotating schedule.

Keeping up with your online reputation can be tricky, however, The MONSTER STARS software is efficient. The software is effective because it’s easy to navigate thanks to its three-step process.

Step 1: Sign-up and Install the Widget

 The first step to using the software is signing up and installing your customized widget. From an email list to your website footer, you can select where you want to install your widget. We recommend that you select custom sites where you would like to see an influx in positive reviews.

Step 2: Customers Rate Your Services

 Once you install the widget, customers will rate you on a 1-5-star scale. If you receive anything less than 4-stars, the reviewer will see a prompt, encouraging them to fill out a private form. This form will notify of their concerns which prevents a negative public review and allows you to handle the issue.

Step 3: Watch Your Scores Skyrocket

 Over time, you’ll see your review score go up on the sites you’ve chosen. This will improve rankings, encourage conversions, and builds trust with the online public. You can further this step by displaying a review carousel on your site which will display all of your positive reviews.

1. Do You Have a Tutorial of How the Dashboard Words?

 Yes. You can watch our online tutorial that explains how the dashboard works.

2. Is There an Overview I Can Download?

 Absolutely. We have a HOTH STARS overview sheet available for download.

3. Can I Customize the Landing Page?

 You can customize the landing page. Check out our real reviews page.

4. Do You Have A Sample Report?

We have a sample report that gives you an idea of what the software can generate.

5. What Happens When I Get A Bad Review?

 If someone leaves a bad review after a scan or a customer submission via the widget, you’ll receive an email. The email will give you a detailed report of all the reviews and gives you an opportunity to respond to the customer.

  1. Do You Offer White Label Sales Materials?

 Yes. You can download our quick-sell sheet.

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